How to build a strong employee experience?

4 minute read
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Shashibala Morya
April 28, 2024 at 05:48 AM

As a business leader, recognizing your workforce's immense value is crucial to your organization's success! One key element of this is investing in creating a positive employee experience.

By prioritizing your employees' satisfaction, you show them they are valued and appreciated and create a culture that fosters their growth, motivation, and productivity.

In fact, a great employee experience can be the X factor that sets your organization apart.

As Timothy R. Clark once said,

Highly engaged employees make the customer experience. Disengaged employees break it.

A Deloitte report found that 80% of executives found employee experience to be very important.

By focusing on your employee experience management, you will get an increased rate of productivity and profitability through engaged employees. In this blog, we’ll discover more in detail.

What is employee experience?

Employee experience (EX) is how your employees feel and experience in your company, from the day of joining till the end. Employee experience is often referred to as the employee journey.

Customer experience is an external approach that focuses on providing a great experience while interacting with your business. Similarly, employee experience is like having internal customers within your organization, ensuring they have a great experience during their tenure. Employee experience focuses on their needs, expectations, problems, solutions, training, and development.

You can demonstrate care for your staff by implementing an employee-centric approach. It allows you to empower and engage your employees. As a result, they will be able to work more effectively and help the company to move forward.

What is the difference between employee experience and employee engagement?

Employee engagement is an element of employee experience that uses a top-down philosophy focused on breaking a bigger problem into smaller chunks. 

This concept works as a two-way communication between the management and employee that focuses more on the workplace, productivity and helps workers to do their job and achieve business goals.

On the contrary, employee experience is a bottom-up concept that focuses on resolving smaller problems that are integrated to find the solution to a bigger problem. 

EX is a one-way process where the company provides employees with an environment, system, and workflow that fulfills comfort and efficiency needs.

The major difference between both is; employee experience is the journey of a worker in your company, and employee engagement is the ongoing part of an EX.

Why is employee experience crucial for businesses?

Let’s take a look at some proven key points on the importance of employee experience.


Improved talent utilization

Higher levels of productivity are a byproduct of a great employee experience. Gallup's research shows that 65% of employees don’t feel engaged, which is indeed a cause for concern.

Their report also found that highly engaged employees demonstrate lower levels of absenteeism and increased levels of productivity in contrast to disengaged employees.

One of the best ways to increase the productivity levels of your talents is to bring better opportunities that help them explore their potential.

With SkillDB’s talent inventory feature, you can manage and nurture your employees. The talent inventory feature gives you a birds-eye view of the availability of your employees, i.e., what they are currently working on.

By having a glance at your talent inventory, you can analyze the list of available talents and the best ways to keep them engaged. For instance, there are a large number of React.js developers who are currently not working on any project.

This information will help you to redirect your efforts to bring in new React.js development projects and keep the team active and productive.

Strong work culture

Companies love to boast that they have an amazing work culture. But do they? A healthy, strong work culture enhances and develops the employee's career and helps them grow in the organization, providing a better employee experience.

There are several ways in which organizations can promote a healthy work environment, such as organizing celebration activities, sports tournaments, and, not to forget, on-time paychecks.

Moreover, having an open door policy, where employees can freely interact and bring up their issues to their superiors, also contributes to the development of a great work culture.

Your company’s great work culture and employee experience management can result in reduced employee turnover.

Increased business profits

When your employees feel motivated, the quality of their work improves. As a result, you will have increased business profits. A study by Gallup showed that delivering a good employee experience gave rise to profitability by 23%.

Culture of appreciation and recognition

Generally, we use recognition to show gratitude for an employee's performance or accomplishments, but public appreciation is also important because it makes them feel more valued as a company asset.

This builds a strong relationship between the employee and your company and encourages them to give their best work. So how can you focus on the appreciation and recognition of your employees?

SkillDB’s feed feature helps you broadcast your messages to your entire organization. Using the feed feature, you can appreciate your employees publicly, providing them with the recognition that they rightfully deserve.

Higher customer satisfaction

The IDC Survey highlights that over 80% of the surveyed respondents said that an improved EX and high employee engagement converts into a better customer experience and offers higher customer satisfaction that boosts your company's revenue.

Build a strong employee experience with SkillDB

Let’s take a closer look at the two critical ways to enhance your employee experience using SkillDB.

Digital employee experience platform

Business leaders like you have to keep an eye on your employee's work and projects but don’t have time for a chain of talks — for example, asking managers about their projects and the availability of developers for new projects.

That’s why a digital employee experience platform like SkillDB is one of the best ways to manage your employee's work — it promotes collaboration, productivity, engagement, and employee visibility.

Employee assessment

Feedback is important for everyone, whether positive or negative. In a business, while working on a client project, you receive feedback from them. If the clients are happy with your team’s work on the project, you can appreciate your team.

Conversely, negative feedback helps employees learn from their mistakes. To counteract these mistakes and help them grow, you can provide them with training and development.

In a nutshell

Now you are aware of what employee experience is and why businesses should invest in this. You have also learned how SkillDB can help deliver a better employee experience.

So what are you waiting for? Team up with SkillDB and deliver a stellar working experience to your talents today!

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AUTHORShashibala Morya

Shashibala loves to make a splash of colors with words on her canvas. She is a writer who learns and shares her knowledge about emerging trends and technologies in the IT world. She is helping enterprises and startups streamline their business performance. She says, "With pen and paper, you can share your knowledge and become an artist."

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